Terms of Use
Last updated:
Draft. This text has not been reviewed by a lawyer yet and will change before the public launch.
These terms apply when you use Dawai Saathi on WhatsApp or the website. By agreeing in the chat or by using the demo you accept them.
1. What the service is
Dawai Saathi is an information tool. It reads documents you send and explains what is written on them, suggests cheaper medicines with the same salt, checks known medicine interactions and sends reminders. It does not diagnose, prescribe, change a dose or tell you to stop a medicine. It does not sell medicines and offers no doctor consultation.
2. Emergencies
It is not for emergencies. In an emergency call 112 or 108 or go to the nearest hospital. Do not wait for a reply from this service.
3. Your responsibilities
Please:
- Send only documents that are yours, or that you have permission to send.
- Check what we tell you against your document and confirm anything unclear with your doctor or pharmacist before acting.
- Treat a generic suggestion as a suggestion. Ask your doctor or pharmacist before switching any medicine.
- Be 18 or older, or use the service together with a parent or guardian.
- Not misuse the service: no automated flooding, no attempts to break it, no uploading of real patient documents to the web demo.
4. Accuracy
Reading handwriting and photos is hard and the AI can make mistakes. When we are not sure we say so, but we cannot promise that every result is complete or correct. Prices and medicine data can be out of date; the date is shown where we show a price. Our medicine and interaction lists are not complete: "nothing found" does not mean "safe".
5. Reminders
Reminders are a convenience. They can be late or fail (for example when WhatsApp or your phone is offline). Do not rely on them as your only way of taking medicine safely.
6. Availability and liability
The service is provided "as is" while it is in testing, without a promise that it will always work. To the extent the law allows, we are not liable for decisions you make from its answers or for losses caused by outages. Nothing here limits any right you have under Indian law that cannot be limited.
7. Stopping and deleting
You can stop at any time: STOP REMINDERS stops reminders, and DELETE erases your data. We may suspend a number that misuses the service.
8. Governing law and contact
These terms are governed by the laws of India. The courts of the operator's city (to be filled in before launch) have jurisdiction. Questions: use the contact e-mail in the footer.